Our GE washing machine broke and required a major repair (main bearing broke and got grease all over the laundry load), so we needed a new one (the GE washing machine was still under warranty with an extended-warranty company CYA but they told us the parts were on back order at least 2 months out and they didn't offer a replacement). So we called Alex and Debbie at Frederick's Appliance, and even with the Covid supply shortages they were able to get us a new machine and have it delivered the next day! And the delivery staff, Chris and Nelson, were absolutely awesome! We've been using Frederick's since 2005 and have been happy with their service. The only negative thing, and it isn't with Frederick's but with the appliances, is that GE appliances are absolute garbage; we have a GE Monogram built-in fridge, washer (the one we just replaced), and dryer, and all have needed multiple repairs since they were about 1 years old (the dryer is about 5 years old, the fridge is about 12 years old), and the washing machine we replaced was only about 5 years old, and it had the main bearing replaced once already, and it needed another one! Even the GE repairman was astounded! In comparison, I had a Whirlpool refrigerator (also from Frederick's) for over 15 years and never had to call the repairman once; it was still operating when we got rid of it. We've had a Wolf stove and two Wolf ovens for 12 years with no problems, and we just had to replace the Wolf microwave after 12 years but we use it constantly. And we have a Bosch dishwasher from Frederick's that works great (2-3 years old). So, absolutely buy your appliances from Frederick's, but don't buy GE appliances from them or from any place else. I know GE stands for General Electric, but it should stand for Garbage Enterprises.
Bryan S.
12/18/2021
Thanks! We hope to see you again soon!
- Luke Colby
I had wonderful service from Fredrick's Appliance Center! Luke and Eric were awesome. They hooked me up with a large upright freezer. Chris and Alex delivered it and were very helpful and personable. They were on time, got it situated in the right place in my garage, took all the tape and things off, got it leveled and plugged in and adjusted to the right location. It was a pleasure to have my first new appliance be from Fredrick's Appliance Center!
Karliann Mason
1/20/2022
We appreciate your business!
- Luke Colby
I highly recommend Frederick’s Appliance Center in Redmond, WA. We have had two great experiences with them. I have never been to the store. All my interactions have been over the phone. They provide excellent customer service. The first time I went through them was to order a washer and dryer. Our dryer stopped working and we were having a hard time finding a replacement set that was in stock. Not only did Fredericks have the matching set that we wanted in stock, but they were also able deliver it a couple of days later. Unfortunately, our washer stopped working about 9 months later. I was having trouble with the warranty support (the part to fix it was not available) and a really hard time getting a replacement quickly through the manufacturer. I called Fredericks as a last resort (this was not their responsibility) but I was frustrated because we did not have a working washer for over a month, and it was looking like it would be at least a couple more months before a resolution. Fredericks helped quickly resolve it. They will definitely be my go-to for future appliance needs.
Natashia Nicolay
1/20/2022
Thanks for sharing your experience!
- Luke Colby
I have purchased appliances from Frederick's Appliance Center for the past 10+ years and I have been very impressed by their professionalism & timeliness. This last time involved my dishwasher which went belly up in the middle of December. I was able to get the Bosch appliance I wanted and did not have to wait 4 months to get it. They had one in stock, scheduled the installation & setup and they made it all happen. Gregg Hanson (sales) and Kassim were outstanding and very responsive and communicative along the way. Great work folks!!
Jose Graterol
1/19/2021
We appreciate you!
- Luke Colby
In a day where big-box stores dominate, I'm thankful to have a local appliance center like Frederick's. I appreciate that they show & sell top-quality appliances, and they're knowledgable about them. I've purchased Kitchen Aid appliances from them, and, most recently, a Speed Queen washer & dryer. I love the new washer & dryer! The delivery and installation were hassle free. The installers were considerate and delightful. I highly recommend Frederick's.
Charlotte Lowrie
6/19/2021
Thank you Charlotte Lowrie!
- Luke Colby
Great appliance and excellent customer service.We purchased a Bosch dishwasher and our installer, Erik, was outstanding. Very quick and efficient. There were a couple of issues encountered during install (lines not being long enough, mounting screws not long enough to secure it to our cabinets) and Erik had a solution for all of it, with a pleasant attitude and a focus on meeting all our needs. This is how customer service should be and it's great to see that there are still people like this in the industry. A great experience from start to finish,
Mark Lee
7/19/2021
Thanks for sharing your experience!
- Luke Colby
Just wanted to share our great experience buying our GE Profile Refrigerator. Luke was very informative on the products and listened to our needs which took away the guess work. He encouraged us to take our time,no pressure .The installers, Tyler and Bryan, did an awesome job. Very professional and made it look so easy. Thank you, we will definitely be back.
Cheryl Good
8/12/2021
You just made our day. Thank you for leaving such a wonderful review!
- Luke Colby
I was lucky enough to purchase a Bosch white dishwasher this past week. I felt so fortunate that I called Frederick’s. I truly feel I had much better service than I would have had from a big box store. Mr. Luke Colby took my order over the phone and gave me several great tips on how to get the best performance out of my new dishwasher and even arranged installation the very next day! Kassim did a fantastic job installing it. He was right on time and highly professional. Thank you Fredericks! I’m really happy with my new Bosch. It is SO quiet and works great! I will be calling Fredericks and no one else when my fridge decides to check out 😊 ( Maryam A. Of Lakemont )
Teresa Gillespie
8/17/2021
We appreciate you!
- Luke Colby
We are Frederick's customers for life! Our sales rep Al was incredibly helpful, steering us to the right fridge for our kitchen within budget. Alex and Chris, who delivered the fridge, did an awesome job installing the new fridge, removing the old bridge, and helping us troubleshoot water damage caused by our old fridge. Thank you again to the Frederick's team!
Connor Douglass
10/1/2021
Thank you for your business.
- Luke Colby
We live nearby and been going to Frederick's the friendly neighborhood store for our appliances - dishwasher, microwave, kitchen hood, refrigerator and now the time has come for a new washer/dryer - Frederick's it is
Redmond F.
10/4/2021
Thanks for sharing your experience!
- Luke Colby
Already a Fredericks Appliance customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with Fredericks Appliance.
